It’s been a while since we’ve published something from the desk of the folx responsible for leading this rad family of brands. We usually keep our heads down unless we feel an update is needed or necessary. So, guess what? We think you’ll want to hear this one! So, let’s start from the top.
In 2021 Jeremiah passed on TBB to his pals at O’Douds, he knew that we would always put the customers and his fine products first. We formed a parent company that houses a small number of brands and business endeavors taken on by the core leadership team at O’Douds. As if dealing with the effects of a global pandemic wasn’t enough, we thought it would be cool to make our work lives a little more chaotic. Turns out, it’s been pretty damn cool. We’ve had a hell of a good time on our journey together. But that’s not to say it hasn’t been challenging. Our company has grown at least three times in size over a short time. Some of the growth has been from merging and mashing brands and businesses together. Most of it is because of the rapid increase in demand for our products.
We have always said that responsible growth is one of our values, and we have not wavered from our stance. However, our growth rate has put us in a position where we have had to let our customers down. Scent formulations have been compromised. Products have been out of stock for long periods. Shipping times have been slower. Communication has been lagging. The list goes on. The bottom line is that we are struggling to keep our word, but we are still committed to keeping it.
To this end, we’re in the process of completely overhauling our infrastructure to meet the needs of our customers. We will soon be implementing and installing all-new technology, production equipment, and strategies to help us meet the needs of our loyal customers. In the meantime, we want to notify you that things might slow down even more as we take the necessary time to implement changes and train our team to operate all of the implementations with a higher degree of efficiency.
We know that it’s frustrating to have to wait long periods for some of your favorite products, but we hope that our commitment to our customers shines through in all of the improvements we are making.
Our customer experience team will continue doing all that they can to serve and support you throughout this next season of growth. We hope to be on the other side of this transition within the next month or two. If anything changes, we’ll let you know.
In the meantime, sign up for our in-stock alerts and get a nice discount for your next purchase.
Joe Turner and The Team